Louisa Armbrust

Helping Homecare Payers Manage Orders

A leader in software solutions for home healthcare, this client asked me to assess and improve on designs for a Saas offering that helps home care payers manage orders and communication with home healthcare providers and members. My involvement included performing a heuristic review of the product, research to surface priority tasks, information architecture, wireframes of user flows and high fidelity designs. There was a lot of complexity around admin settings for handling priority sorting, as well as tracking communications while staying compliant with industry requirements.

Sample Documentation

A payer dashboard: messages, visit exceptions, open orders, care plans and risk events.View full size
An orders table listing order numbers, members, status, start dates and providers.View full size
A member detail view with a conversation thread between payer and provider.View full size
Basic Categories of Visits: a scheduled visit branching into verified, compliant, variant and missed.View full size
An application map for the payer case manager, showing how the main sections connect.View full size